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Tech Update Wired & Wireless
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What to ask, what to calculate before you move to VoIP
By ZDNet Staff
March 24, 2004
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Office locations
- How many offices do you have?
- How is the work force distributed?
- How many remote users?
Do all employees need same VoIP applications?
Infrastructure
- How old is the current voice network?
- Who is your current vendor?
- Do you want a single vendor or "best of breed?"
Data Network
- What is the state of your data network?
- Is it convergence ready?
Voice mail/e-mail boxes
- How many voice mail/e-mail users do you have?
- Do you plan to consolidate voice mail and e-mail?
Conferencing & collaboration
- What conferencing applications do you use now?
- How much do you spend per month on conferencing?
- Is it worth it to bring conferencing in-house?
- What collaborative features should be integrated?
Quality of service
- What level of voice quality and performance is acceptable?
- What level of reliabilty and uptime is required?
- What level of security is needed?
- How much support staff is required for successful rollout?
Budget
- How much do you spend on existing system?
- Are you budgeting for a VoIP system?
- Are you budgeting for scalability?
- Have you done an ROI analysis?
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