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Tech Update
Top 10 portal pitfalls--and how to avoid them
By Craig Roth
Meta Group
May 28, 2002
Provided byMETA Group
TalkBack!

Meta trend: During 2002/03, organizations will exploit portal architecture and Web services principles, layering component interfaces onto applications and data via different object models (EJB, .Net) and XML. Through 2003, Web teams will evolve as best-practice advocacy groups (e.g., Web site globalization). Through 2006, Web architects will adopt a platform approach, in which applications leverage common services that are connected, aggregated, and personalized via portal frameworks.

The enterprise portal market will be three years old in 2002. This has provided a sufficient history of portal framework implementations to reveal common problems encountered by these projects. A review of first-generation portal attempts confirms the importance of the six-step portal-planning process outlined previously.

Indeed, each of the 10 most common portal pitfalls can be linked directly back to a failure to properly execute one of these six steps. Currently, the two most common pitfalls that have emerged are technically adept portals that are never accepted by the enterprise and failure of a portal due to a lack of supporting infrastructure (generally directory or security services).

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However, during 2002/03, the emphasis on ROI will cause the biggest pitfall to be cancellation of portal projects/expansions due to failure to prove business value, rather than their technical failure. By 2004, inappropriate product choices will become apparent, as many B2E portals fail to gain traction among employees and are deemed unable to handle B2C duties. Through 2007, the overall portal failure rate will decrease to 10 percent (from an estimated 30 percent in 2001) due to maturity of products and dissemination of best practices.

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1. Top 10 portal pitfalls--and how to avoid them
2. Step 1: Sponsorship and ownership
3. Step 2: Drivers and benefits
4. Step 3: Features inventory
5. Step 4: Infrastructure impact assessment
6. Step 5: Product selection
7. Step 6: Internal marketing and feedback
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ARTICLES
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PRODUCTS
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